Ascension Health Desktop Support Technician in Warren, Michigan

Job ID: 275028

Desktop Support Technician

Warren, Michigan

Regular/Day

Additional Job Information

Title: Desktop Support Technician

City, State: Warren, MI

Location: MIDET 28000 Corp Svcs Bldg

Department: Ops Field Services

Additional Job Details: FT, Days

About Us

Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

The Desktop Support Technician provides Tier 1 software and hardware support.

Responsibilities:

  • Enters call data into tracking system.

  • Diagnoses and resolves problems using documented procedures and checklists.

  • Assists with the resolution of application, hardware and software problems.

  • Escalates problems to higher level technical support professionals when necessary.

  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.

  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.

  • Validates IT related assets.

Qualifications

Education:

  • High School or Equivalent required

  • Associate's Degree preferred

Work Experience:

  • Two years of relevant work experience is required.

  • The ability to commute to and throughout user facilities is required.

  • A working personal cell phone with access to email is a requirement for this position.

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)