Ascension Health Desktop Support Technician in Warren, Michigan
Job ID: 275028
Desktop Support Technician
Additional Job Information
Title: Desktop Support Technician
City, State: Warren, MI
Location: MIDET 28000 Corp Svcs Bldg
Department: Ops Field Services
Additional Job Details: FT, Days
Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes
The Desktop Support Technician provides Tier 1 software and hardware support.
Enters call data into tracking system.
Diagnoses and resolves problems using documented procedures and checklists.
Assists with the resolution of application, hardware and software problems.
Escalates problems to higher level technical support professionals when necessary.
Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
Validates IT related assets.
High School or Equivalent required
Associate's Degree preferred
Two years of relevant work experience is required.
The ability to commute to and throughout user facilities is required.
A working personal cell phone with access to email is a requirement for this position.
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E -Verify (link to E-verify site)