Ascension Health Customer Service Supervisor in Sterling Heights, Michigan

Job ID: 263789

Customer Service Supervisor

Sterling Heights, Michigan

Regular/Day

Additional Job Information

Title: Customer Service Supervisor

City, State: Sterling Heights, MI

Location: US Health Holdings/ABS

Department: ACO Member Svcs 002

Additional Job Details: FT, Days, 75 Hours Bi-Weekly

About Us

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2017, Ascension provided more than $1.8 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 165,000 associates and 34,000 aligned providers. Ascension’s Healthcare Division operates more than 2,600 sites of care – including 153 hospitals and more than 50 senior living facilities – in 22 states and the District of Columbia, while its Solutions Division provides a variety of services and solutions including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.

Job Description

Job Summary:

The Customer Service Supervisor supervises the daily activities of the call center staff in assigned areas.

Responsibilities:

  • Provides leadership, orientation, training, coaching, and mentoring to departmental staff.

  • Assists with performance evaluations and disciplinary actions.

  • Determines, coordinates and supervises daily staffing assignments and staffing levels.

  • Ensures staff compliance with departmental and organizational policies, procedures and protocols.

  • Participates in multidisciplinary meetings, committees, and projects addressing issues related to educational initiatives, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures.

Qualifications

Education:

  • Bachelor's degree in a related field, or combination of High School degree and related experience is required.

Work Experience:

  • One year of related experience is required.

  • Five years of experience required.

Equal Employment Opportunity

Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf ”

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension Health participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)