Ascension Health Director of Operations in Joliet, Illinois

Job ID: 257786

Director of Operations

Joliet, Illinois


Additional Job Information

Title: Director of Operations

City, State: Joliet, IL

Location: Saint Joseph Med Ctr Joliet

Department: Supply Chain Admin

Additional Job Details: FT, Days

About Us

The Resource Group, a wholly-owned subsidiary of Ascension, is a business transformation services organization that specializes in non-payroll spend management. Through the Integrated Change Management Model, The Resource Group delivers value through change management, operations and logistics, sourcing and contracting, analytics, and continuous process improvement.

This model challenges the status quo by:

  • Developing an innovative new approach to contracting, where practicing caregivers from our Participants guide all decision-making, and products and services are contracted for based on attributes rather than brand preference

  • Standardizing and optimizing operations and logistics by closing warehouses, improving inventory management, and improving operational key performance indicators

  • Elevating resource and supply management from the basement to the boardroom by recruiting top talent from a multitude of industries beyond healthcare

The collective implementation of these components has delivered over $1 billion in annual savings, improving Ascension's Supply Expense as a percent of Net Patient Service Revenue from a baseline of 19.6% in FY2007 to 15.5% in FY2017.

This success enabled The Resource Group to expand outside of Ascension to serve all healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves 2,500 locations including 160 acute care hospitals across 24 states and Washington D.C.

Job Description

Job Summary:

The Director of Operations directs the development and implementation of policies, procedures and strategies for Supply Chain Management.


  • Develops and implements policies and procedures which guide and support the provision of services and meet all productivity plans.

  • Directs and manages staff to include assignment of work, evaluating, coaching, hiring and terminating.

  • Prepares budgets and ensures compliance with allocated funding.

  • Coordinate and directs internal/external audits.

  • Oversees the review and evaluation of supply chain processes and compliance with accrediting and regulatory agency requirements.

  • Manages the advisory process and Decision Teams to ensure direction.

  • Works with team to develop contract plan, provide product/equipment/service clinical or operational requirements for RFx documents, review changes in utilization/practice patterns and consider new technologies.

  • Applies project management techniques throughout the contracting process, directing structured evaluation process when required with product-specific evaluation tools and compiling/interpreting results for leaders.

  • Assists with the development of the implementation and/or conversion strategy and communication of new contracts.

  • Manages the operations of multiple sites that produce less than 100 million in supply expense

  • Supervises operational direct reports, provides a format for growth and development of supervisors and oversees all activities of hospital operations staff.

  • Ensures coordination and implementation of all supply contracts with Ascension Health Supply Chain.

  • Provides support for career development for associates.

  • Supports quality service through proper organization, staffing, resource utilization and work allocation within the department.



  • MBA or advanced degree in business development and/or supply chain management or a related field

Work Experience:

  • An individual with 5 years or more of clinical background is preferred.

  • Experience supervising project teams and co-workers with the ability to coach and mentor staff.

  • Contract managed service experience is desirable, experience with state and federal healthcare surveys, proven analytical and process redesign skills, including problem solving, quantitative reasoning and workflow process.

Equal Employment Opportunity

Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: ”

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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