Ascension Health Transformation Specialist in Jacksonville, Florida

Job ID: 246844

Transformation Specialist

Jacksonville, Florida


Additional Job Information

Title: Transformation Specialist

City, State: Jacksonville,FL

Location: PE Central Processing

Department: Billing Under Arrangement

Additional Job Details: Full-Time,Day, 80 hours,Bi-weekly

About Us

St. Vincent’s HealthCare, part of Ascension, is a faith-based, not-for-profit health system that has served the people of Jacksonville, Florida and the surrounding communities since 1873. From its humble beginning to its current status as a regional healthcare system, St. Vincent’s HealthCare is widely recognized for delivering personalized, compassionate care that balances high touch with high tech.

Job Description

Job Summary:

The Transformation Specialist provides physician practice workflow transformation guidance, workflow change management direction, and identifies information gaps in existing clinical processes as they relate to implementation and optimization of electronic medical record systems.


  • Guides the adoption and evaluation activities for physician clinic practice sites to identify non-standard or non-compliant workflows and information gaps. Assesses current system issues and provides training to leverage electronic medical record functionality that supports practice standards and patient outcomes.

  • Collaborates with the local leadership and physician clinic practice leadership to enhance the training experience and identify adoption and optimization strategies in order to achieve expected outcomes.

  • Provides ongoing electronic medical record application upgrades or new feature training to the physician practices and new associate training.

  • Develops and maintains positive working relationships with practice users to ensure optimal utilization of clinical applications in support of Ascension Physician Services application goals.

  • Identifies non-standard or non-compliant workflows, information gaps, assesses current system issues, and provides remediation training to leverage system functionality that supports AMG practice standards and optimal patient outcomes.

  • Reviews reports and clinic operations workflows to identify opportunities for optimization and process improvement. Proactively engages with operations managers to develop improvement plans to achieve optimization, key performance metrics, and process improvement goals.

  • Provides system training, support and workflow optimization for new and existing users, including but not limited to; athenaCollector, athenaCommunicator, and athenaClinicals.

  • Identifies and facilitates escalation of athena related operational issues to the appropriate parties (local Directors, Practice Transformation, athena ESC, NRSC, National AMG staff).



  • HS or Equivalent

  • High School Diploma or equivalent required Bachelor's degree preferred

Work Experience:

  • Five years of experience in ambulatory physician office operations on an electronic health record, required.Project management/process improvement experience preferred. Prior supervisory experience preferred. Medical coding experience preferred. Experience with Microsoft Office— Word & Excel required.

How To Apply

Applicants may proceed by clicking the "Apply Now" button. To apply later, return to the Employment page at

In addition, you may apply via one of our Employment Kiosks in the following locations:

St. Vincent's Medical Center Riverside, adjacent to Human Resources Employment and Employee Relations, Suite 1102 located at 1 Shircliff Way, Jacksonville, FL 32204 or at St. Vincent's Medical Center Southside in Human Resources, Suite 220 located in the Roger Main Building, 2nd floor, 4203 Belfort Road, Jacksonville, FL 32216

Equal Employment Opportunity

St. Vincent's Healthcare (SVHC) will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

To comply with federal regulations of the Immigration Reform and Control Act (IRCA), all employees are required to complete an Employment Eligibility Verification form (I-9). This law applies to individuals hired, including PRN, part-time and temporary employees and students.

Additionally, St Vincent's Healthcare is an E-Verify employer. E-Verify is a web based program administered by the U.S. Department of Homeland Security, USCIS Verification Division, and the Social Security Administration that supplements the current I-9 eligibility verification process. The program determines whether the information provided by the new hire matches government records and whether the new hire is authorized to work in the United States.