Ascension Health Senior Customer Service Representative in Indianapolis, Indiana
Job ID: 254881
Senior Customer Service Representative
Additional Job Information
Title: Senior Customer Service Representative
City, State: Indianapolis, IN
Location: AH Ministry Service Center
Department: MSC Contact Center
Additional Job Details: FT, Days
The Ascension Ministry Service Center serves our clients, delivers value and enables new possibilities for our health ministries throughout the US. Join us and you'll find an organization with a higher mission.
We respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative. We reward them with respect and recognition. We seek balance in our work and in our lives, and encourage spirituality in the workplace. Every associate at Ascension is unique and comes to us with different needs. We strive to have the programs in place that meet those needs.
The Senior Customer Service Representative investigates, resolves or escalates inbound complex requests. Ensures transactions and client requests are handled in a manner that meets service levels and achieves client satisfaction.
Receives and resolves inbound service request inquiries.
Leverages CRM tools to perform front-line customer support functions and resolve the majority of non-routine issues without escalation.
Evaluates necessity and scope for escalating complex client issues.
Identifies, communicates, and monitors trends in complex client care, gaps in client communication, knowledge, and procedures.
Acts as a subject matter expert and peer leader to build skills and support the success of the broader team.
High School Education or equivalent required
Associate's degree or Technical degree in a related field, or combination of High School degree and related experience preferred
- 3 Years Preferred Technical Experience.
How To Apply
How to Apply
If you are interested in joining the Ascension Ministry Service Center Team, please apply by completing an online application.
Equal Employment Opportunity
Ascension Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet.
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
The Ascension Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)