Ascension Health Call Center Representative in Indianapolis, Indiana

Job ID: 256574

Call Center Representative

Indianapolis, Indiana

Regular

Additional Job Information

Title: Call Center Representative

City, State: Indianapolis, IN

Location: St. Vincent Health North Bldg

Department: Call Center 002

Additional Job Details: Full-Time,Evening, 40 hours Weekly

3pm - 11pm 4 evenings/week. In addition every other weekend.

About Us

St. Mary’s Health, in partnership with St. Vincent in Indianapolis, is a member of Ascension Health – the nation’s largest Catholic and non-profit health system. We are a faith-based health ministry serving communities in Indiana, Illinois, and Kentucky. With a medical staff of more than 750 physicians, St. Mary’s specializes in cardiac, surgical, orthopedic, rehabilitation, neurosciences, women’s, children’s, seniors, emergency, and trauma services. For more than 140 years, St. Mary’s has been guided by its mission of serving all persons, with special attention to those who are poor and vulnerable.

Job Description

Job Summary:

The Call Center Representative answers incoming calls and performs triage of inquiries.

Responsibilities:

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.

  • Collects relevant caller data to assist with measurement, tracking and reporting activities.

  • Track inquires, questions and answers and provide resolution.

  • Performs additional clerical duties as assigned.

Qualifications

Licenses/Certifications/Registration:

  • Preferred Credential(s):

  • None Required

Education:

  • High School Education or equivalent required

  • Associate's degree or Technical degree in a related field, or combination of High School degree and related experience preferred

Work Experience:

  • 2 Years Preferred Technical Experience.

  • Healthcare experience highly preferred.

How To Apply

Service of the Poor. Reverence. Integrity. Wisdom. Creativity. Dedication.

These are the Core Values we uphold at St.Vincent.

If they describe you, you may be a good candidate to join our nationally-recognized team at one of our many Indiana ministries.

To view our job openings, visit www.stvincent.org/jobs

To apply for a position online, click the "Apply Now" button.

Our online application system may not be compatible with non-Windows based operating systems (iPhones, iPads, or Mac computers) or non-Internet Explorer browsers. To optimize your user experience, we recommend utilizing a personal computer with Window Internet Explorer 8 to search and apply for career opportunities.

The Spirit of Caring

Equal Employment Opportunity

St.Vincent is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

St. Vincent, a member of Ascension Health, participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)