Ascension Health Call Center Representative in Indianapolis, Indiana

Job ID: 265563

Call Center Representative

Indianapolis, Indiana

Regular/Rotating

Additional Job Information

Title: Call Center Representative

City, State: Indianapolis, IN

Location: St. Vincent Health North Bldg

Department: Call Center 002

Additional Job Details: Full-Time Rotating, 40 hours Weekly, 3pm - 11pm Sunday through Saturday with every other weekend mandatory, Must be able to work overnight shift when needed (10pm - 7am). Will work 4 shifts during the week and every other Saturday/Sunday.

About Us

St. Vincent, part of Ascension, is a nonprofit, faith-based health system that is guided by our mission to provide compassionate, personalized care, especially for those who are vulnerable. St. Vincent is one of Indiana’s largest employers with 22 ministries serving 57 counties in central and southern Indiana. Our 134-year-old health system includes a wide range of services including cardiovascular care, women’s and children’s health, neurosciences, cancer care, orthopedics, bariatrics, primary care, emergency medicine, imaging, general surgery and long-term acute care.

Job Description

Job Summary:

The Call Center Representative answers incoming calls and performs triage of inquiries.

Responsibilities:

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.

  • Collects relevant caller data to assist with measurement, tracking and reporting activities.

  • Track inquires, questions and answers and provide resolution.

  • Performs additional clerical duties as assigned.

Qualifications

Education:

  • High School Education or equivalent required.

  • Associate's degree or Technical degree in a related field, or combination of High School degree and related experience preferred.

Work Experience:

  • Multi tasking is required.

  • Call Center/phone experience preferred.

  • Medical Office experience preferred.

How To Apply

Service of the Poor. Reverence. Integrity. Wisdom. Creativity. Dedication.

These are the Core Values we uphold at St.Vincent.

If they describe you, you may be a good candidate to join our nationally-recognized team at one of our many Indiana ministries.

To view our job openings, visit www.stvincent.org/jobs

To apply for a position online, click the "Apply Now" button.

Our online application system may not be compatible with non-Windows based operating systems (iPhones, iPads, or Mac computers) or non-Internet Explorer browsers. To optimize your user experience, we recommend utilizing a personal computer with Window Internet Explorer 8 to search and apply for career opportunities.

The Spirit of Caring

Equal Employment Opportunity

St.Vincent is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

St. Vincent, a member of Ascension Health, participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)