Ascension Health Patient-Visitor Liaison in Hoover, Alabama

Job ID: 259263

Patient-Visitor Liaison

Hoover, Alabama

Regular/Day

Additional Job Information

Title: Liaison-Patient/Visitor

City, State: Hoover,AL

Location: St Vincent's 119 Hlth&Wellness

Department: Ambulatory Healthcare

Additional Job Details: Part-Time,Day, 25 hours,Weekly

About Us

St. Vincent’s Health System, part of Ascension, is made up of St. Vincent’s Birmingham, St. Vincent’s Blount, St. Vincent’s East, St. Vincent’s St. Clair, St. Vincent's One Nineteen Health and Wellness, and the St. Vincent’s Ambulatory Healthcare Network, which includes a wide range of services, from family care to home health. Together, we provide a special brand of personalized, compassionate care that balances high touch with high tech, meeting the needs of people in more than 40 communities.

Job Description

Job Summary:

The Patient-Visitor Liaison acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Responsibilities:

  • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.

  • Receives guest suggestions and complaints and escalates through proper channels.

  • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

  • Identifies and report issues of safety and maintenance.

  • Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates familys needs and resolves issues before they become major source of concern.

Qualifications

Education:

  • Diploma

  • High School Education or equivalent required Associate's degree or Technical degree in a related field, or combination of High School degree and related experience preferred

Work Experience:

  • 2 Years Preferred Technical Experience.

How To Apply

Applicants may proceed by clicking on the “Apply Now”.

To apply later, return to the Career page at www.stvhs.com

In addition, you may apply via one of our Employment computers in the following locations:

Human Resources located at St. Vincent’s Birmingham, 806 St. Vincent’s Drive, Birmingham, AL 35205 (4thfloor in Building 1) 8:00am – 2:00pm

Human Resources located at St. Vincent’s East, 50 Medical Park East Drive, Suite 259, Birmingham, AL 35235 (2ndfloor) 8:00am – 2:00pm

Administration office at St. Vincent’s Blount, 150 Gilbreath Drive, Oneonta, AL 35121 9:00am-3:00pm

Equal Employment Opportunity

As an equal opportunity employer, St. Vincent's and all its ministries comply with all applicable employment laws and regulations. In order to provide equal employment opportunities to all individuals, employment decisions at St. Vincent's and all its ministries based on merit, qualifications and abilities.

Employment decisions are made without regard to race, color, disability, protected veteran status, sexual orientation, national origin, age or any other characteristic protected by law.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

St. Vincent's participates in the Electronic Employment Verification Program. Please click the E-verify link below for more information.

E -Verify (link to E-verify site)